STORE POLICY

SHIPPING POLICY

Thank you for visting and shopping at ufun.us​All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.​Shipping cost not include, and will be calculated and displayed at checkout.

RETURN & EXCHANGE POLICY

For any new condition, unused products, we are glad to accept returns in 30 days and issue 100% refunds minus the shipping cost. If the product were used and being returned, we will charge a 25% restocking fee minus shipping cost. All request returns must notify us first inorder to receive an RMA number.

CUSTOMER CARE

The Robooter-X and charger are covered by 12 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use and only applies to new Robooter-X. Any breakage caused by accidental damage, or as a result of abuse or misuse, are not covered by the warranty. The warranty is not transferable and only covers purchases made in the continental United States. Used Robooter-X are not subject to any warranty unless specifically stated by ourselves.​

The Robooter-X Lithium battery is covered by 12 month warranty. If the battery fails in the first 12 months it will be replaced free of charge. All Robooter-X accessories are covered for 12 months from date of purchase.

If you require service covered by the warranty please email us at zhaodajia@gmail.com PLease retain your order receipt for proof of purchase.

Robooter-X will diagnose the problem and send the replacement part to the customer by UPS ground or US Mail. Any parts replaced under the warranty, at no charge, do not carry a new warranty.

In the event the customer is unable to replace the part themselves, please retain all the original packaging material to return your robooter-x for repair. All robooter-x must be returned in the original packaging. If you do not have the original packaging material ufun.us can provide a new box at the customers expense. In the event a replacement part is needed but not covered by the warranty the customer will be responsible for all costs.

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Creating a wonderful life for the billion people with lower limbs disability

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Committed to structuring new ecology for assisted travel through technology